Rental Policies

01Reserving Your Order

Your order is reserved when two things happen: the deposit is paid and the service agreement is signed. Until both are complete, the equipment and the date remain available to other clients. We will email you a receipt with a link to sign electronically.

Online reservations must be placed at least 48 hours in advance. For events inside 48 hours, call our office at (225) 744-4500 and we will confirm availability and complete the reservation with you.

Availability on peak weekends moves quickly in spring and fall. The earlier you book, the more likely we can hold exactly what you want.

02Deposit, Balance & Payment

A 25% non-refundable deposit is required to reserve your equipment and secure your event date.

The full remaining balance is due 72 hours before delivery. If you have a card on file, it will be drafted automatically at that time unless you contact our office to arrange another payment method. Orders placed inside 72 hours of delivery are due in full at the time of booking.

Orders not paid in full by the 72 hour deadline may be canceled without refund of the deposit. We will always try to reach you before that happens.

We accept credit cards, ACH transfers, business checks, and cash. Returned checks are subject to a $30 fee.

Business and institutional accounts approved for net terms are billed according to their approved terms. To apply for net terms, call our office before you book.

03Late Payments & Collections

• Balances more than 30 days past due accrue a late fee of 1.5% per month on the outstanding balance, with a $25 minimum per month.
• An account with a second late payment within any 12 month period returns to prepaid status and is no longer eligible for net terms.
• Balances unpaid after 30 days may be referred to collections. If collection action becomes necessary, the client is also responsible for collection costs, attorney's fees, and court costs incurred in recovering the balance.

04Cancellation Policy

Deposits are non-refundable. In most cases, though, your money is not lost. It converts to a credit you can use on a future event. What you keep depends on how much notice we have.

Credits are valid for 12 months from the original event date, apply to a single rescheduled event, are subject to availability on the new date, and are not transferable or redeemable for cash.

05Order Changes & Removals

Adding items is always welcome, subject to availability. Call our office as early as you can and we will get it on the truck.

Removing items is treated as a partial cancellation, because that equipment was held off the shelf for your date and turned away from other clients.

06Weather, Wind & Rain Checks

South Louisiana weather is unpredictable, and your property may be affected very differently from one a few miles away. The decision to cancel for weather is yours. Call or email our office as early as you can so we can adjust the route.

If you cancel for weather

Weather cancellations must reach us at least 24 hours before your scheduled delivery. With that notice, your payments are held as a rain check good toward a future event within 12 months, subject to availability.

If you cancel within 24 hours of your scheduled delivery, your deposit is forfeited. Payments above the deposit are held as a rain check.

Once equipment has been set up, full payment is due regardless of whether the event takes place.

If you choose to proceed with delivery despite the forecast, no refund or credit will be provided if conditions later make the equipment unusable. Once we have delivered on your instruction, the order is complete.

If we cancel for safety

If conditions prevent us from installing safely, we will contact you as early as we can and you may choose a full refund or a rain check credit, whichever works better for your event.

Wind thresholds

Three different limits apply, and they govern different things.

If weather delays our pickup past the scheduled time, there is no additional rental charge. We ask that you keep the site accessible until we are able to remove the equipment safely.

For safety reasons, we may delay setup, dismantle, or remove equipment if conditions become unsafe during your event.

07Delivery & Pickup

Your order confirmation shows your rental period. Your delivery time is scheduled separately, based on the availability you give us before and after your event.

• When delivery happens: anytime from 7:00 am up to the start of your rental period, or the day before your event. If we plan to deliver the day before, we will call to confirm it with you first. There is no extra charge for early delivery.
• Window text: we will text you by 4:00 pm the day before with an estimated 2 hour delivery window and an estimated 2 hour pickup window.
• Tents, staging, flooring, and event equipment: delivery occurs at least the day before your event.
• Pickup: most pickups happen the day after your event, and may extend 1 to 3 days after depending on the availability you provide.

If a specific time restriction comes up for your event, let us know as soon as possible and we will do our best to accommodate. Guaranteed delivery or pickup windows can be reserved in advance for a fee of $250 or 15% of your order total, whichever is greater. The same fee applies to schedule changes requested after delivery windows have been sent, if we are able to accommodate them.

Delivery windows may occasionally shift due to weather, road conditions, or equipment issues. If your window changes, we will text or call you as early as we can.

08Site Access & Preparation

Please have your site ready before our crew arrives.

• The setup area must be clear, level, and accessible: lawns mowed, vehicles moved, debris and animal waste removed.
• Provide a clear path from the street or driveway to the setup area, at least 4 to 5 feet wide, with gates unlocked.
• Flooring, staging, and larger equipment require clear access for trucks, trailers, or forklifts. Please confirm driveways and gates are wide enough.
• If equipment cannot be moved directly onto the site due to obstacles or extra handling, additional delivery fees may apply.
• Stairs, slopes, and tiered yards are workable in many cases. Call before your event so we can plan for it rather than solve it in your driveway.
• Please mark your setup location clearly, or have someone available to point it out, if exact placement matters to you.

09Staking, Anchoring & Underground Lines

Many of our tents and structures are anchored with stakes driven into the ground. Proper anchoring is a safety requirement, not an option.

If staking is not possible because of utilities, asphalt, or concrete, alternative anchoring such as water barrels or concrete blocks is required at additional cost. If we discover on site that ballast is needed, we will let you know before proceeding.

Once equipment is installed, it may not be moved, relocated, or altered. Please do not attach decor, lighting, heaters, or any open flame to or inside a tent without our approval. Damage resulting from any of these is not covered by the damage waiver.

10Electricity & Power

Providing adequate electricity is the client's responsibility unless a generator is rented from us.

• All required outlets must be available, working, and within 100 feet of the setup area before our crew arrives.
• Outlets should be equipped with a Ground Fault Circuit Interrupter (GFCI).
• Generators are required for setups in parks, fields, or any location without outlets, and may be rented from us.
• For larger equipment such as HVAC units, lighting, or catering power, we will provide requirements in advance. Confirming your power meets them is the client's responsibility.
• Please test your outlets before the event to be sure they work and can carry the required load.

We are not responsible for power outages, insufficient power, or tripped breakers when electricity is provided by the client. If outlets are unavailable, non-functional, or insufficient on arrival, a generator rental will be required and additional labor or redelivery fees may apply.

11Safety & Supervision

All equipment must be used responsibly and supervised at all times.

• Clients are responsible for supervising the safe use of all rented equipment.
• All safety instructions, including labels on equipment and QR code instructions, must be read and followed.
• Tents and temporary structures are not designed to withstand severe weather. In high wind, lightning, or heavy rain, tents must be evacuated immediately until conditions improve.
• We do not provide on-site weather monitoring or staffing during your event. Monitoring conditions and calling for evacuation is the client's responsibility.
• We may delay setup, dismantle, or remove equipment if conditions are unsafe.

12Damage Waiver

A 4% damage waiver is applied to all orders. It limits your financial responsibility for accidental damage to our equipment during normal use, so a torn tent top or a broken chair at a well-run gathering does not become a repair bill.

What the waiver covers

• Accidental damage to rented equipment during normal, intended use
• Tears, breaks, bends, and staining that occur despite reasonable care
• Weather-related damage to equipment that was installed by us and left in the configuration we installed it in

What the waiver does not cover

• Theft, loss, vandalism, or items that go missing
• Damage from misuse, abuse, negligence, or failure to follow posted safety rules
• Damage from moving, relocating, or altering equipment after installation
• Damage from attaching decor, lighting, heaters, or open flame without approval
• Damage from failure to evacuate, deflate, or secure equipment in unsafe weather
• Burns, cuts, and punctures
• Mildew or permanent staining on items returned wet or soiled
• Cleaning fees, including sand, mud, food, and debris
• Damage caused by third-party vendors working your event, such as caterers, decorators, or entertainment
• Damage occurring while equipment is unattended or unsupervised
• Specialty, custom, and sub-rented items, which remain the client's full responsibility
• Equipment kept beyond the agreed rental period

Anything excluded above is billed at full repair or replacement cost.

13Returning Your Rentals

If we set it up, we break it down. If you set it up, please restack it the way it arrived.

• If your order includes setup and takedown for tables and chairs, leave everything where our crew placed it and we will handle the rest.
• If your order does not include takedown, please have tables and chairs stacked the way they were delivered, at the original point of delivery, ready for pickup at the end of your rental period.
• Missing or damaged items are billed at full replacement cost.
• If equipment is not ready or accessible at pickup, the return trip fee in Section 08 applies.

14Permits, Venues & Insurance

Obtaining any required approval is the client's responsibility. Depending on your location this can include venue approval, university or campus authorization, HOA or subdivision approval, park permits, and local parish or municipal requirements.

If you are not sure what your location requires, call us. We work with venues across the region and can usually tell you who to ask, but the approval itself has to come from you.

Certificates of insurance are available on request. Please give us the venue's requirements at least 7 days before your event so we can get the paperwork issued in time.

15Park Locations

We generally do not deliver to public parks. Deliveries may be approved under special circumstances and must be arranged directly with our office in advance.

If your park location is approved:

• You must be present at the park 1 to 2 hours before the scheduled delivery time.
• All equipment must be supervised by a responsible adult at all times while in use.
• Permits are the client's responsibility. If a permit has not been obtained and we are required to remove equipment during the event, no refund will be given.
• Some parks require additional insurance. Please allow 7 days for processing.
• Confirm that adequate power is available. Most park locations require a generator, which may be rented from us.